Terms of Use and User Agreement

1. About the service

Macau Second Hand (the “service”) is operated by [Operator legal name] (“we”, “us”). It is an online marketplace, on the web and in mobile apps, where people in Macau list second-hand goods and contact each other.

We are not a party to any sale. We do not collect or hold money, do not deliver goods, and do not guarantee any item, user or transaction. Buyers and sellers agree the price, payment and handover between themselves.

2. Who may use the service

• You must be at least 16 years old. Users under 18 may use the service only with the agreement of a parent or guardian.
• One account per person. Accounts are personal and may not be transferred, sold or lent.
• The information you give us must be true, accurate and up to date.
• If we have suspended or banned you, you may not open a new account without our agreement.

3. Accounts and security

You sign in with a Macau mobile number and a code sent by SMS. Keep your device and codes safe; we will never ask you for a code or password. You are responsible for activity on your account; tell us at once if you think someone else is using it.

4. Sellers

• Sellers choose a personal or a business account.
• Before a first listing is published, every seller completes an SMS code check, an email code check and an ID document and face liveness check through a specialist identity provider. Business accounts also give a trade name, Macau business registration or tax number, address and contact person.
• The “Identity verified” badge means we verified who the seller is. It does not mean we verified ownership, authenticity or condition of any item.
• Listings must be true and accurate: real photos of the item, honest condition and defects, a price in MOP, an item that is still available, and a lawful right to sell it.
• Business sellers must follow the law that applies to them, including Law 9/2021 on consumer rights (trader information and consumer rights).
• Every listing is reviewed before it is published. We may refuse, re-categorise or remove any listing.

5. Buyers

Buyers sign in with a phone code before contacting sellers. Inspect items before you pay, meet in public places where possible, and never pay a deposit or the full price to a stranger before seeing the item.

6. Deals between users

Any sale agreement is between the buyer and the seller only. Disputes are for the two parties to resolve; where the law allows, we may provide relevant information to the competent authorities. We do not handle refunds, warranties or compensation.

7. Prices and reservations

• The listed price must be the real price you will sell at, and it is the maximum selling price: if a buyer accepts it, you must sell at that price (you may agree a lower price, never a higher one).
• Misleading prices meant to attract attention (for example MOP 1 for a car) are prohibited and lead to suspension or a permanent ban. Failing to sell at the listed price can lead to suspension.
• Items given away are listed as Free and follow the same reservation rules.
• When a buyer taps “I’ll buy” (“I’ll take it” for free items) on an available item, the item is reserved for that buyer and nobody else can reserve it.
• Once an item is reserved, whether by a buyer’s tap or by the seller after agreeing a deal, it must be marked sold or made available again within 48 hours.
• A buyer who does not complete a reservation within 48 hours cannot reserve or buy anything for 7 days.

8. Prohibited items and services

You may not list, sell, offer or promote anything that is unlawful in Macau or appears in the Prohibited Items and Services list, including drugs, weapons, medicines, medical devices, tobacco and e-cigarettes, short-term accommodation without a licence, and any service that needs a licence you do not hold. The full list is in the Marketplace Rules.

9. Conduct

• Be respectful. Hateful, racist, insulting, harassing or threatening speech is not allowed.
• No scams, fake listings, impersonation, spam or fake accounts.
• Do not publish or send other people’s personal data without their consent.
• Do not get around our restrictions, review or safety measures, and do not scrape the service with automated tools.

10. Moderation and enforcement

We review listings before they are published, and use automated tools and staff to detect spam, scams, prohibited items and abusive language in listings and messages. Staff may read messages that are reported, flagged by our systems or needed for an investigation.

If you break these terms we may, depending on the case, warn you, edit or remove content, restrict features of your account, suspend or permanently ban it, and keep records. Serious or suspected unlawful conduct may be reported to the Judiciary Police, the Public Security Police or other competent authorities and may be prosecuted under the law; we cooperate with lawful requests from the authorities. If you think a decision is wrong, contact us to ask for a review.

11. Your content

You keep ownership of what you post and allow us to store, display and adapt it (for example, resize photos) to run and promote the service. You confirm that you have the right to use the photos and text you upload.

12. Disclaimers and limits of liability

The service is provided “as is”. To the extent Macau law allows, we are not responsible for users’ conduct, items, deals or any indirect loss. Nothing in these terms limits any liability that the law does not allow to be limited.

13. Closing your account

You may ask us to close your account at any time. After closing, we keep some data for the periods set out in the Privacy Notice.

14. Changes to these terms

We may update these terms. Before a significant change applies, we tell you in the service and ask you to agree again before you can keep listing or messaging.

15. Governing law

These terms are governed by the law of the Macau Special Administrative Region, and the Macau courts handle disputes about them.

16. Contact

[Operator legal name], [Operator address], email: [contact email]