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How can we help?
Contact MyMyMacau support for help with your account, listings, trades or privacy.
Request deletion of your MyMyMacau account and data
Sign-in and verification codes
Check your country code, phone number or email address. Codes can be delayed; use Resend after the countdown ends. Never share your verification codes.
Reports and trade disputes
Use Report on a listing, seller profile or conversation, describe the issue and attach relevant photos. Open Me → Disputes to follow your case and support replies. You can also block a person from a conversation.
Buyers and sellers arrange payment and handover directly. MyMyMacau does not hold funds or provide escrow or a refund guarantee.
Delete your MyMyMacau account and data
You can request deletion of your MyMyMacau account and associated personal data by email without opening or reinstalling the app. Tell us that you want your account deleted. Our support team will verify that the account is yours and explain the next steps and progress.
Email an account deletion request · info@mymymacau.com
Do not send verification codes, passwords or identity documents. Sending an email does not immediately disable your account or erase data. Once ownership is verified and the request is accepted, we hide your public profile and listings and revoke sign-in. We generally aim to complete review and erasure within 30 days and will confirm the expected timing and completion.
Completion removes or de-identifies direct account data, content you authored and associated uploaded files. Records authored by other members, limited deletion and security-audit records, and data subject to a specific legal hold may be retained or require separate review. We explain applicable retention, reasons and review arrangements. Backups and provider copies may need separate cleanup and are not all erased instantly.
In the app, open Me → Settings → Delete account to request deletion and see the completion target and request status.
Operator
MyMy Macau Limited
Room R3, 14/F, Keck Seng Industrial Building Phase 3, Avenida de Venceslau de Morais, Macau